Right of withdrawal
Pursuant to Article 57 of Legislative Decree 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his or her professional activity), he or she has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise this right, the customer must send SUDSTAR a notice to this effect, within 14 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to SUDSTAR DI GUTIERREZ RUTH CLAUDIA – Piazza Leopardi 9, – 60025 Loreto (AN), C.F. GTRRHC71R63Z600C, always within the aforementioned term of 14 days by certified email to the address: sudstar@legalmail.it.
Once the aforementioned notice of withdrawal has been received, the Customer Service will provide the Customer with instructions on how to return the goods, which must take place within a further 14 days from the date on which the intention to withdraw was communicated.
In the event of withdrawal within the aforementioned period, we will reimburse all payments you have made to us, including delivery costs (with the exception of additional costs arising from your possible choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.
Such refunds will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; In any case, you will not incur any costs as a result of such reimbursement.
The refund will be suspended until SUDSTAR has checked that the goods have not been used or tampered with (the condition of the goods must be the same as when the customer received the goods, including all labels).
Please return the goods to SUDSTAR DI GUTIERREZ RUTH CLAUDIA – Piazza Leopardi 9, – 60025 Loreto (AN), C.F. GTRRHC71R63Z600C without undue delay and in any case within 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period.
The direct costs of returning the goods will be at your expense, you can follow two methods:
– request collection by one of our couriers at the same cost as the initial shipment;
– proceed with the shipment autonomously using one of its couriers.
You are only liable for any decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal: Legislative Decree 206/2005 (“Consumer Code”) in art. 59, c.1 lett. (c) regulates the cases, of which the consumer must be expressly informed, in which the right of withdrawal cannot be applied to made-to-measure or “clearly personalized” packaging.
The right of withdrawal cannot therefore be exercised: on products customized at the express request of the customer (e.g.: products personalized with names and/or numbers).
Size change: if, upon receipt of the goods, the Customer notices that the purchase is in the wrong size, the Seller allows the product to be exchanged within 14 days from the date of receipt, provided that the garment has not been used or damaged. The Seller will not accept exchanges or returns of used or damaged garments.
In case of unavailability of the size concerned, it will be allowed to exchange one model for another by prior agreement with the Seller.
Any return of purchased items must be carefully packaged and include the delivery note or return form duly completed.
If you do not have a delivery note at the time of the exchange, download the return form by accessing the page containing the returns of goods (in the My Orders section of “My Account” if the user has registered or in the Orders section if the user is not registered) available on sudstar.eu.
Please send the goods back to SUDSTAR DI GUTIERREZ RUTH CLAUDIA – Piazza Leopardi 9, – 60025 Loreto (AN), C.F. GTRRHC71R63Z600C without undue delay and in any case within 14 days from the day on which you inform us of your desire to change the size of the product. The deadline is met if you return the goods before the expiry of the 14-day period.
The direct costs of returning the goods will be at your expense, you can follow the following procedure:
– proceed with the shipment independently using your own courier.
The direct costs of sending the product with the correct size from the Seller to the Customer will be:
– to be borne by the customer in the case of a single product with a selling price of less than 100 euros (at the same cost with which it was initially shipped)
– to be borne by the Seller in the case of a single product with a selling price of more than 100 euros in the Italian territory.
The size change can be done ONLY ONCE (1 TIME).