Shipping costs

The total cost of shipping is the responsibility of the Customer, unless otherwise specified. This cost will be made known to the customer before confirmation of purchase.

The order will be processed within 48 working hours and deliveries are expected to take approximately 3-4 working days (an additional day is expected in the case of the major islands, including Sardinia and Sicily). Deliveries will be made within the national territory and to the address indicated by the Customer. SUDSTAR also sells throughout the European Union. In this case, shipments will be made via the courier indicated for shipments to Italy at the rates established by the latter. Telephone/mobile number and e-mail are essential for the customer to receive all the information on delivery from the courier and if necessary, the necessary assistance to guarantee a quality service. SUDSTAR assumes no responsibility for orders that report an incorrect postal code and/or delivery address.

Transport and delivery

SUDSTAR will arrange for third-party professionals to deliver the selected and ordered products to the Customers at the address indicated by them, in the manner provided for in the previous article. Once the products have been shipped, the Customer will receive a confirmation email or SMS which will include a link to track the shipment. The purchased goods will be delivered without delay and in any case within the terms set out in art. 61 of the Consumer Code. SUDSTAR cannot be held liable for delays that are not foreseeable or not attributable to it. The Customer is required to verify, upon receipt, the conformity of the product delivered to him with the order placed. For each declaration, the Customer assumes full responsibility for what is declared. Delivery, unless otherwise agreed in writing between the parties, will take place on the ground floor and during office hours: from 8.30 to 12.30 and from 14.00 to 18.00, every day, except holidays, from Monday to Friday. The Customer is required to be available during the hours described above in order to avoid any additional charges requested by the express courier for failed deliveries. Such charges, unless otherwise agreed, will be borne by the Customer.

SUDSTAR is not responsible for damage caused by the carrier to the purchased products.

Cancelling or modifying the shipment

The Customer may cancel the shipment of the Products ordered within and no later than 30 minutes from the conclusion of the order itself. The Customer may request a change of delivery address within and no later than 60 minutes from the conclusion of the order itself. After these terms, the order will be processed and it will no longer be possible to request cancellation or change of delivery address. To carry out the aforementioned order changes, the Customer must contact SUDSTAR by telephone +39 0710974283 and by email to sudstar@sudstar.eu within the terms indicated. SUDSTAR reserves the right to cancel the order in the event of unforeseeable difficulties, informing the Customer by email or SMS, or, by prior agreement with the same, changing the day and/or time of delivery. In this case, no additional amount will be charged to the Customer.